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We want all our customers to have an exceptional shopping experience and so we have selected the most common questions and doubts which arise and answered them in the Frequently Asked Questions (FAQs) section.

If you can’t find the answer to a specific question, just contact our Customer Service team and they will respond to your query online from Monday to Thursday between 9 am and 3 pm and 4 pm and 6.30 pm, and Fridays between 9 am and 3 pm, unless otherwise noted.

You can also send an email at any time to vlcshop@visitvalencia.com.
Our response is guaranteed.

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