SHOPPING CART (0)
Conditions of purchase
Conditions of purchase
Condiciones de Compra
This contract takes the form of General Contracting Conditions
(hereinafter, GCC) which regulate the use of the website, www.visitvalencia.com
(hereinafter, the Site) and the services supplied by TURISMO VALENCIA
CONVENTION BUREAU (hereinafter, TURISMO VALENCIA); its purpose and other
conditions are established below. For the use of the Site and subscription
to and effective registration for the services offered by the Company,
it is necessary to read, understand, and accept these Conditions and
the Legal Notices which supplement them, and to fill out the corresponding
TURISMO VALENCIA is a foundation with registered offices
in Valencia at Avenida de la Cortes Valencianas 41- 46015 Valencia, and
the contact e-mail address firstname.lastname@example.org
TURISMO VALENCIA is duly registered in the Foundations Register
of the Autonomous Community of Valencia.
The Legal Notice that TURISMO VALENCIA places at your disposal
through the Site forms part of the GCC, which it completes and supplements.
1. OBJECT OF THE CONTRACT
This agreement is made between TURISMO VALENCIA and the User, who mutually
acknowledge their legal capacity to use and enter into this contract
and to be bound in the respective capacities in which they act, and they
agree on the following GCC applicable to the use of the Site and the
services offered through it.
The services offered through the Site are for the User’s exclusive use, due
to which, under no circumstances may he/she sell or distribute them to third
2. DESCRIPTION OF THE SERVICE
The User will find each of the services that TURISMO VALENCIA offers
you described on the Site.
3. USE OF THE SITE
In accordance with these GCC, the Company places the Site at the User’s
disposal in order for him/her to make use thereof.
Whenever registering or supplying personal data is a requisite for accessing
any of the services offered by TURISMO VALENCIA, when said data are collected,
the treatment and, where applicable, the cession of or access to the User’s
personal data shall be subject to that set forth in the Legal Notice, which
the User may access through the Site, and which shall form an essential part
of these GCC.
The access to and use of the Services require the opening of an account with
TURISMO VALENCIA and the use of a user name and a password or key.
The User undertakes to protect the keys and make personal use thereof and,
if he/she should learn that any third party may have had access to them, or
may have accessed the Site or Service in his/her name and without his/her
consent, he/she must notify TURISMO VALENCIA of this circumstance immediately.
Failure to do so shall empower TURISMO VALENCIA to resolve the contract unilaterally
and with no type of compensation for the User.
The User shall be held entirely responsible for the access to and correct
use of the Web Site, subject to the current legislation in Spain, as well
as the principles of good faith, morality and public order, and he/she undertakes
to comply conscientiously with any addition instruction which, regarding said
use and access, may be given to him/her by TURISMO VALENCIA.
The User is obliged to make reasonable use of the Web Site and its contents,
in line with the possibilities and objectives for which it was conceived.
TURISMO VALENCIA shall not be held responsible, either directly or indirectly,
for any improper use of the Site or the contents thereof by the User; the
latter shall assume, in all cases, and under his/her exclusive responsibility,
any consequences, damages or actions which may derive from his/her use of
the Web Site or of the contents thereof, as well as of their reproduction
It is strictly forbidden ⎯and thus the consequences shall be the sole responsibility
of the User⎯ to access or use the Web Site and its content for illegal or
unauthorised purposes and, more specifically, without the following list being
exhaustive: the violation in any form of the fundamental rights of honour,
image and personal and family privacy of third parties and, especially, of
minors; the violation of the right of secrecy in communications; the infraction
of industrial and intellectual property rights and the regulations governing
the protection of personal data. Similarly, the User shall undertake to refrain
from publishing, divulging, advertising or distributing any material or information
that may be illegal, obscene, pornographic, abusive, defamatory, misleading,
racist, or which may contravene morality or public order in any way, as well
as from introducing any type of computer virus, defective files, or any other
type of computer program which may result in damages or alterations to the
contents, programs or systems of TURISMO VALENCIA.
Similarly prohibited is the use of the Web Site for the massive and/or repetitive
remittance of unsolicited emails, advertisements or commercial communications,
or for the collection of data to such an end.
TURISMO VALENCIA reserves the right to withdraw any content that is allegedly
or explicitly illegal, either under its own exclusive judgement, or at the
request of an affected third party or competent authority. Said withdrawal
shall not result in the right to any type of compensation.
4. REGISTRATION FOR THE SERVICE
For the provision of the Service, the User is aware of and accepts that
he/she must proceed to the activation thereof on the Site. The Service
activation date shall, for all purposes, be taken as the date of the
acceptance of these GCC.
In order to make an order, the User must adhere to the online purchase procedure
and click on "Purchase". The User will then be sent an e-mail acknowledging
receipt of his/her order ("Order Confirmation”).
It should be borne in mind that this does not mean that the order has been accepted.
All orders are subject to the Company’s approval and it shall confirm acceptance
by sending the User an e-mail in which it confirms that the product is being
sent (Dispatch Confirmation).
The contract for the purchase of a product shall only be considered formalised
on remittance of the Dispatch confirmation.
Only those products listed in the Dispatch Confirmation shall be the objects
of the Contract. The company shall not be under any obligation to supply the
User with any other product which may have been the object of an order until
it confirms the dispatch thereof in an independent Dispatch Confirmation document.
5. OBLIGATIONS OF THE PARTIES
5.1. Obligations of the User: As
from the date of the Activation of the Service, the User shall be obliged
5.1.1. Inform TURISMO VALENCIA immediately of any change that may
arise in the data supplied.
5.1.2. Refrain from ceding this Contract to third parties, without the
prior, express permission of TURISMO VALENCIA. The user shall be solely
responsible for the use of the Site and the Service, pursuant to the
legislation currently in force and to these GCC, and must monitor the
use made thereof by any person in his/her charge, or any person he/she
may have authorised.
5.1.3. Accept that data transmitted over the Internet are not subjected
to any sort of protection, and that the use of the Site and the provision
of the Service may entail the risk (unlikely, but possible) of interception
by third parties, taking into account that Internet security measures
are not impregnable.
5.1.4. Accept that TURISMO VALENCIA shall not be held responsible for
any loss or damage, including loss of earnings that the User might bear
as a result of the failure or crash of any telecommunications infrastructures
that may be beyond the responsibility of TURISMO VALENCIA.
5.1.5. To authorise TURISMO VALENCIA to make, at its discretion and
at the time intervals considers appropriate, back-up copies of the data
stored by the User, to be restored in the case of loss or corruption.
5.1.6. Accept that the User is solely responsible for any data on him/her
which somebody in his/her name, or third parties, may upload or store
on the Site that TURISMO VALENCIA places at his/her service.
5.1.7. Authorise the provision of the Service that is the object of
this Contract to third companies subcontracted by TURISMO VALENCIA.
5.1.8. Use the content in a diligent, proper and lawful manner and,
in particular, to undertake to refrain from: (i) using the contents for
purposes or effects that contravene the law, morality, and generally
accepted good customs or public order; (ii) reproducing or copying, distributing,
permitting public access through any type of public communication, transforming
or modifying the contents, unless authorisation has been obtained from
the owner of the corresponding rights or it is legally permitted; (iii)
using the contents and, in particular, information of any type obtained
through the Site or from the services for sending advertisements, communications
for direct sales or any other type of commercial purpose, unsolicited
messages addressed to multiple persons regardless of their purpose, as
well as abstaining from commercialising or divulging said information
in any manner.
5.1.9. Act in his/her own name, that of any employees or subcontractors
in his/her charge, declaring that he/she has informed them of these GCC
sufficient authority to grant the aforementioned consent to said persons.
5.2. Obligations of TURISMO VALENCIA: As
from the date of the Activation of the Service, the TURISMO VALENCIA shall
be obliged to:
5.2.1. Permit the user access to the Site and provide him/her with
the Service included in the present GCC.
5.2.2. Provide the Customer Attention Service via the e-mail address: email@example.com
5.2.3. Ensure the operation of the Service for the User’s use, except
for temporary interruptions for maintenance operations thereupon. The
user will, as far as possible, be given sufficient notice of said interruptions.
The above obligation shall not be applicable to TURISMO VALENCIA in cases
of force majeure or in the case of the network employed to provide it
crashing, and this being beyond the Company’s control. TURISMO VALENCIA
cannot guarantee the User continuous, uninterrupted access to the Service,
as the provision thereof depends on the infrastructure of third-party
operators beyond the sphere of control of TURISMO VALENCIA.
5.2.4. Keep and guarantee communication secrecy, within the aforementioned
technical limitations, with the exception of requests from the competent
legal or administrative authority, pursuant to that set forth in the
current regulations, in which case, the right is reserved to furnish
the information requested by them without prior notification.
5.2.5. Deal with any complaints regarding the operation, price, invoicing,
quality, or any other matter which may arise, regarding the use of the
Site and the provision of the Service. These must be addressed in writing
to the registered office of TURISMO VALENCIA within ONE (1) MONTH from
the moment when the user learns of the event that caused them, by contacting
Customer Services ⎯placed at the user’s disposal in the current GCC⎯
in writing at the registered address of TURISMO VALENCIA.
6. PRICE AND PAYMENT
The price of products shall be that which is stipulated at each moment
on the Web Site, except in the case of a clear error. In spite of the
fact that the Company attempts to ensure that all prices appearing on
the webpage are correct, from time to time there may be errors. If the
Company detects an error in the price of the products that the User has
ordered, it shall inform him/her forthwith, and he/she shall be given
the option of reconfirming his/her order at the correct price or cancelling
it. If the Company is not able to contact the User, the order shall be
considered cancelled, and any sums that may have been paid will be fully
The Company shall not be obliged to supply the User with the product(s) at an
incorrect lower price (even if the Dispatch Confirmation has been remitted) if
the error in price is patent and unequivocal and could reasonably have been recognised
by the User as an incorrect price.
Prices on the webpage are inclusive of VAT, but exclusive of dispatch costs;
these shall be added to the total amount, as explained in the Dispatch Cost clause.
Prices may vary at any time, but (except for that established above) any possible
changes shall not affect those orders for which a Dispatch Confirmation document
has been remitted.
Once the User has made his/her purchases, all the articles desired will
have been added to his/her shopping cart, and the next step is to process
the order and effect payment.
Credit cards are subject to checking and authorisation by the card issuer,
but if said entity should not authorise payment, TURISMO VALENCIA shall
not be held responsible for any delay or non-delivery, and the Company
will not be able to formalise any Contract with the User.
7. REFUSAL TO PROCESS AN
TURISMO VALENCIA reserves the right to withdraw any product from this
Web Site at any time and/or remove or modify any material or content
therein. Although the Company will do everything possible to process
all orders, there may be exceptional circumstances that oblige it to
refuse to process a certain order after having sent the Order Confirmation,
and the Company reserves the right to do so at any moment, at its sole
The Company shall not be held responsible to the User or any other third
party for having withdrawn any product from this Web Site, regardless
of whether said product has been sold or not, withdrawing or modifying
any material or content on the Web Site, or refusing to process an order
once the Order Confirmation has been remitted.
8. INTELLECTUAL AND INDUSTRIAL
TOURISM VALENCIA is the owner of all intellectual and industrial property
rights of the Web Site. Any form of reproduction, distribution, public
communication, modification and, in general, any act of exploitation
of all or part of the content (images, texts, design, indexes, forms,
etc.) that comprise the Web Site, including databases and the software
required for the viewing and operation thereof, for which the express
written authorisation of TURISMO VALENCIA has not been obtained, is prohibited.
The user shall, under no circumstances, exploit or make commercial use,
either directly or indirectly, totally or partially, of any of the contents
(images, texts, design, indexes, forms, etc.) that comprise the Web Site
without the prior written authorisation of TURISMO VALENCIA.ALENCIA TOURISM.
All technical, logical or technological resources by means of which a
third party may benefit, directly or indirectly, profitably or not, from
the contents of the Web Site are prohibited. Specifically, no link, hyperlink,
or similar to the URL of Web Site may be inserted without prior, express
authorisation from TURISMO VALENCIA.
A “cookie” is a small data file which the User’s web browser stores
on the hard disk of his/her computer, and which contains certain information
purpose of facilitating users’ browsing, without it being possible in
any way to associate users' specific personal data to them through the
cookies. The User may decide whether to accept the cookies or not in
the set-up options of his/her web browser. The user may also perform
operations via the Web Site even if cookies have been deactivated in
10. CHANGES AND MODIFICATIONS
TO THE SITE
TURISMO VALENCIA may change, suspend or eliminate any aspect of the
site, such as access to specific functions, databases, products, services
or Site contents (as defined below), whenever it deems it appropriate.
TURISMO VALENCIA may also set limits on certain functions and services,
or restrict access to all or certain parts of the site, without prior
notice. TURISMO VALENCIA shall correct any faults that are detected,
and it reserves the right to revoke any clearly erroneous offer and to
correct any errors, inaccuracies or omissions there may be, even after
an order has been placed.
The Site may contain links and suggestions for visiting other Internet
pages, resources and sponsors on the entire World Wide Web. Links to
and from the Site to other pages maintained by third parties do not constitute
a recommendation by TURISMO VALENCIA, or by its subsidiary or affiliated
companies, of resources or content from other companies.
12. CHANGES AND MODIFICATIONS
TO THE CONDITIONS
TURISMO VALENCIA may, at any time, modify these GCC, or introduce new
conditions of use, needing only give thirty (30) days’ notice on the
Site. Said modifications will only be applied after they have come into
In the case of a regulatory action, legal or regulatory measure which,
in the reasonable judgement of TURISMO VALENCIA, prohibits, substantially
restricts or renders commercially unviable the Services that are the
object of this Contract, TURISMO VALENCIA shall be authorised to: (i)
modify the Services or the terms and clauses of this Contract for the
purpose of adapting it to the new circumstances, (ii) terminate the Contract.
TURISMO VALENCIA shall be exempt of any liability deriving from the actions described
in said clauses, provided it publishes any modifications on the Web Page, giving
at least THIRTY (30) days' notice before said modifications come into force,
except when for legal reasons they must come into effect immediately.
In the case of there being any modifications to the Service or the GCC, and the
User does not express his/her opposition to said changes in writing and within
the period established in the previous section, and he/she continues to use the
Service, it shall be understood that the new conditions have been accepted.
If any of Conditions contained herein or any regulation from a Contract should
be considered invalid, illegal or unfeasible, said regulation shall be eliminated,
without this action affecting the remaining conditions and regulations, which
shall continue to be valid and in force.
13. APPLICABLE LAW AND JURISDICTION
This Contract, as well as the validity and execution thereof, shall
be interpreted and executed in accordance with Spanish law.
The parties agree to subject any disputes to the jurisdiction of the Courts
In the event of any of the regulations on this Contract being declared
totally or partially null, invalid or ineffective owing to a legislative
modification, said regulation shall be redrafted to reflect, as far as
possible, the original intention of the Parties, pursuant to the applicable
law; the remainder of the Contract shall remain in full force and shall
be fully effective.